AREAS OF RESPONSIBILITY

• Supporting customer interactions through various communication channels, ensuring prompt and effective responses.
• Learning to collaborate with the Customer Experience team to assist in addressing customer inquiries, concerns, and providing solutions.
• Assisting in tracking and analyzing customer feedback and suggestions to contribute to improving overall customer satisfaction.
• Participating in the daily monitoring of customer inquiries and providing timely updates.
• Contributing to the creation of comprehensive reports on customer feedback and trends.
• Assisting in ensuring a seamless customer journey by engaging with different departments.
• Participating in additional administrative tasks and ad-hoc projects within the Customer Experience Department.

REQUIREMENTS

• Currently pursuing at least, a Degree in Business/ Communications/ Marketing/ or related fields.
• Familiarity with communication tools and platforms is a plus.
• Strong verbal and written communication skills in both Malay and English.
• Capable of working independently and taking initiative.
• Able to manage multiple tasks while maintaining enthusiasm and positivity.
• Basic understanding of customer service principles.
• Willingness to work at Langkawi Island.
• Proactive, analytical, and detail-oriented mindset.
• Previous work experience is not required.

This internship offers a chance to explore customer experience in both the dynamic tourism and car rental sectors. If you're enthusiastic about learning, motivated to contribute, and excited to create exceptional interactions for customers in these industries, we invite you to join our team. Your role will play a significant part in enhancing customer experiences and contributing to the success of our operations in tourism and car rentals.